Features +

We have a range of telephony, fax,email and voicemail services incorporated into our packages. To see a description of a feature take a look a the list below.

Call Recording

When using FMP Telecom you are able to start recording a conversation at any time in the call. The recorded part of the conversation will then be delivered to your email for your review. This could be a very useful feature in terms of legality as well as being a great way to review past conversations.

Call Screening

You can discover who is calling before you answer. The call screening feature will ask the caller,”Who is calling?”, then you can decide whether to have the call transferred to your phone for you to answer or to send the caller to voicemail to leave a message.

Caller Announce

As part of the call screening process you are able to set up a pre-recorded message to ask the caller ‘may I ask who is calling please’. The system will then announce the callers response , allowing you to hear the name of the caller before you answer.

Dialing Out

By using your FMP Telecom account to dial out to your clients you are able to display the same number and caller ID wherever you are calling from. By using the dial out feature consistently you will be able to take advantage of the advanced call tracking and reporting features from your account to analyse both your inbound and outbound calls.

Email To Fax

Our email to fax service will enable you to increase productivity when sending faxes as well as removing the costs associated with using a traditional fax machine and number.
By opting to use one of our fax packages you will be able to send faxes from your email. You can send faxes directly from your email, use your own cover sheet and view previously sent and received faxes online from your FMP Telecom account.

Fax to Email

Our fax to email service will enable you to increase productivity when receiving faxes as well as removing the costs associated with using a traditional fax machine and number.
By opting to use one of our fax packages you will be able to receive faxes directly as an attachment in your email. You can send faxes directly from your email, use your own cover sheet and view previously sent and received faxes online from your FMP Telecom account.

Follow Me

You are able to configure your FMP Telecom system to forward calls to a single number, you setup follow me to go to a designated number and change this as you go.
Setup follow Me to forward calls to a cell phone when you are away from the office or forward calls to a landline number as and when you need.

Group Messaging

You may have some important information that you need to send to a large number of people. With the group messaging feature you can create different groups for bulk messaging. This feature allows you to send a recorded message to an individual or group of contacts. You can also forward a message you have received to another individual or group.

Group Messaging

You may have some important information that you need to send to a large number of people. With the group messaging feature you can create different groups for bulk messaging. This feature allows you to send a recorded message to an individual or group of contacts. You can also forward a message you have received to another individual or group.

Manage Your Availability

If you need to change your availability, by calling your virtual system you can change your status to unavailable. This will send any callers to voicemail, where they will hear a tailored message from you and then be able to leave a message. This will help keep your callers informed and enable them to still communicate with you when you are not able to talk while still maintaining professional relations.

Music on Hold

With our music on hold service you can choose which music or message to play depedent upon time, day or caller ID. You can also play customized music for each extension number. Play messages to answer client’s frequently asked questions or give directions to your company office. Using music when a caller is on hold will extend the time they will be prepared to stay on the line.

Online call reporting

With our online call reporting you will be able to manage and analyze your telephone, fax and voicemail activity. There are many benefits which can be gained from using this service such as tracking the effectiveness of marketing campaigns and searching call history. All of the helpful tools that can be accessed from your FMP Telecom account which will simplify administrative task for your business and staff.

Recieving Messages

We offer flexible ways for you to receive your messages. You can have them delivered to your email address, as a wma file, through your online account via the web or call your account from your phone and listen. You can be notified through your cell phone when you have received a new message. This feature allows you to pick up any messages you received regardless of your location.

Return Call

With this feature you will be able to return a call to a contact who has left a message simply using the caller ID of the sender. This will save you the time of having to initiate another call.

Scheduling

This is another feature offering you greater flexibility in how you are contacted at times specified by you. If you need to receive calls to your cell on certain mornings or on a particular day of the week you can schedule this via your FMP Telecom account. You are also able to manage times when you are not available and record messages for contacts to hear via voicemail.

SMS-TXT Notifications

Get instant notification via SMS text whenever your company receives voicemails, faxes, missed calls or urgent messages.
You can also configure FMP Telecom to forward notifications for any of voice messages, fax messages, answered calls, or even all calls.

Transfer To Extension

The ability to transfer calls to extension numbers allows you to connect employees at local and offsite offices. This feature presents a professional appearance to the customer and allows employees to communicate with each other as though they were all in the same building, no matter where they are.

Transfer to Voicemail

To help you capture important information during a conversation you can send the caller to voicemail at any time during the conversation to record the all important piece of information.

Unlimited Call Handling

Our system is capable of handling multiple calls simultaneously. Each call will be managed by the system to direct the caller to the correct recipient, whether it is a staff member or voicemail. Your FMP Telecom virtual phone system will never be overwhelmed by the number of calls you receive.

Urgent Messages

This feature allows you prioritize the importance of incoming messages. If the contact flags the message as important or urgent you can arrange, through your FMP Telecom account, to have all urgent messages sent straight to your cell phone via a text message. Or even have the message delivered as a phone call straight to you cell or main phone line.

Virtual Secretary

The FMP Telecom virtual secretary will present a professional touch to your virtual phone system managing all of your calls, forwarding when needed to your designated number or voicemail, providing information to your callers and guiding them to the right place when they call. The virtual assistant is always available 24/7.

Web Admin

This is where you manage everything in your account. This allows you to have full control of all the features in your account from anywhere in the world. You can manage your call preferences, availabilities, listen to messages, view your faxes and much, much more. An FMP Telecom account will help you manage and streamline business processes like never before, increasing productivity, efficiency and reducing costs.